Consumer Authority ruling positive for Gulur bíll
by Gulur bíll
Gulur bíll met the Icelandic Consumer Authority's requirements on information disclosure and customer communication. The case was closed.
During 2024 the Icelandic Automobile Association raised issues concerning the parking-service and fee-collection industry. The Icelandic Consumer Authority then undertook a review of the market, focused primarily on information disclosure and customer communication by companies providing these services.
The results of this review have now been published in the media and on the Consumer Authority website. Operators who received a good grade in the review have not been covered. Gulur bíll met the requirements the Authority considers that companies in this market must fulfil, and the Authority issued a statement that no further action would be taken against the company and that the case was closed.
This was a pleasing outcome for us and encourages us to keep communicating as well as possible with everyone who parks at our facilities.
We know there is always room for improvement and welcome feedback on our communications. Feedback can be sent here.